Call Center - Revision history

Larson-rodger at 19:12, 15 April 2016

2016-04-15T19:12:29Z

Larson-rodger at 14:14, 15 April 2016

2016-04-15T14:14:16Z

Larson-rodger at 21:22, 14 April 2016

2016-04-14T21:22:18Z

Larson-rodger at 21:19, 14 April 2016

2016-04-14T21:19:29Z

Larson-rodger at 20:36, 14 April 2016

2016-04-14T20:36:27Z

Larson-rodger at 20:34, 14 April 2016

2016-04-14T20:34:19Z

Larson-rodger at 20:04, 14 April 2016

2016-04-14T20:04:46Z

Larson-rodger: /* Using Call Center to Create New Requests */

2016-04-14T19:57:35Z

‎Using Call Center to Create New Requests

Larson-rodger at 19:54, 14 April 2016

2016-04-14T19:54:47Z

Larson-rodger: /* Call Center */

2016-04-14T19:54:07Z

‎Call Center

@@ Line 16: / Line 16: @@
 |<big>'''<font size="5">3</font>'''</big>
 |'''New Work Request:''' To create a new work request, click on the '''Work Request''' bar.
-[[File:CallCenterHome-NewWorkRequest.png|1000x1000px]]The '''Work Request''' window will open with required fields in Red.
+[[File:CallCenterHome-NewWorkRequest.png|1000x1000px]]
 |- style="vertical-align:top;"
@@ Line 98: / Line 100: @@
 == Using Call Center to Search Requests ==
-[[File:CallCenterHome.png|left|thumb|1000x1000px]]
+[[File:CallCenterHome.png|left|1000x1000px]]
 {| class="wikitable"
@@ Line 126: / Line 128: @@
 |<big>'''<font size="5">3</font>'''</big>
 |'''Work Request Search:''' To search for a specific work request, type a '''Work Request''' number into the search field.
-Results show the '''Request Number, Request Date, Status, Status Date, Problem''' and '''Description.'''
+Results show the '''Request Number, Request Date, Status, Status Date, Problem''' and '''Description.'''[[File:WorkRequest-CallCenterSearch.png|1000x1000px]]
-[[File:WorkRequest-CallCenterSearch.png|left|thumb|1000x1000px]]
 |- style="vertical-align:top;"
 |<big>'''<font size="5">4</font>'''</big>
 |'''Bed Cleaning Request Search:''' To search for a bed cleaning request, enter a '''room number, space description''', or the '''name''' of the person.
-Results show the '''Space Description, Request Time, Cleaning Status''' and '''Last Changed.'''[[File:CallCenterBedCleaningSearch.png|left|thumb|999x999px]]
+Results show the '''Space Description, Request Time, Cleaning Status''' and '''Last Changed.'''[[File:CallCenterBedCleaningSearch.png|1000x1000px]]
 |- style="vertical-align:top;"
@@ Line 138: / Line 139: @@
 |'''Transport Request Search:''' To search for a Transport Request, enter a '''Patient Name''' into the search field. Other information like room number will also get results.
-Search results show the '''Patient Name''', '''Time, Status, Status Time''' and '''Transporter.'''[[File:CallCenterTransportRequestSearch.png|left|thumb|1000x1000px]]
+Search results show the '''Patient Name''', '''Time, Status, Status Time''' and '''Transporter.'''[[File:CallCenterTransportRequestSearch.png|1000x1000px]]
 |}

@@ Line 16: / Line 16: @@
 |<big>'''<font size="5">3</font>'''</big>
 |'''New Work Request:''' To create a new work request, click on the '''Work Request''' bar.
-[[File:CallCenterHome-NewWorkRequest.png|1000x1000px]]
+[[File:CallCenterHome-NewWorkRequest.png|1000x1000px]]The '''Work Request''' window will open with required fields in Red.
 The '''Work Request''' window will open with required fields in Red.
 |- style="vertical-align:top;"
@@ Line 80: / Line 79: @@
 |- style="vertical-align:top;"
 |<big>'''<font size="5">5</font>'''</big>
-|Depending on the Transport Type selected, different Fields will appear. Some fields will be required.
+|Depending on the Transport Type selected, different Fields will appear.
-Example: If Discharge is selected for transport type, new required fields include
+'''Example''': If '''Discharge''' is selected for transport type, resulting required fields include:
 * First and Last Name of Patient
 * Gender
-* From room
+* From Room
-* To Room
+* To Space
 * Needed Time
 [[File:TransportWindow-DischargeRequiredFields.png|930x930px]]
@@ Line 96: / Line 96: @@
 The Work Request confirmation popup will appear.[[File:WorkRequestCreatedPopup.png|left|355x355px]]
 |}
 == Using Call Center to Search Requests ==
 {| class="wikitable"
@@ Line 116: / Line 116: @@
 * Room Number
 * Building
 |- style="vertical-align:top;"
 |<big>'''<font size="5">3</font>'''</big>
-|'''Work Request Search:''' To search for a specific work request, type a Work Request number into the search field .
+|'''Work Request Search:''' To search for a specific work request, type a '''Work Request''' number into the search field.
-[[File:CallCenterHome.png|left|thumb|1000x1000px]]
+Results show the '''Request Number, Request Date, Status, Status Date, Problem''' and '''Description.'''
 |- style="vertical-align:top;"
 |<big>'''<font size="5">4</font>'''</big>
-|If the request if found, the result will be shown in the Search Results area.
+|'''Bed Cleaning Request Search:''' To search for a bed cleaning request, enter a '''room number, space description''', or the '''name''' of the person.
-Results show the '''Space Description, Request Time, Cleaning Status''' and '''Description.'''
+Results show the '''Space Description, Request Time, Cleaning Status''' and '''Last Changed.'''[[File:CallCenterBedCleaningSearch.png|left|thumb|999x999px]]
-[[File:WorkRequest-CallCenterSearch.png|left|thumb|1000x1000px]]
 |- style="vertical-align:top;"
 |<big>'''<font size="5">5</font>'''</big>
-|'''Bed Cleaning Request Search:''' To search for a bed cleaning request, enter a room number, or the name of the person.
+|'''Transport Request Search:''' To search for a Transport Request, enter a '''Patient Name''' into the search field. Other information like room number will also get results.
-Results show the '''Space Description, Request Time, Cleaning Status''' and '''Last Changed.'''[[File:CallCenterBedCleaningSearch.png|left|thumb|999x999px]]
-−
-|- style="vertical-align:top;"
-|<big>'''<font size="5">6</font>'''</big>
 |'''Transport Request Search:''' To search for a Transport Request, enter a '''Patient Name''' into the search field.
-Results show the '''Patient Name''', '''Time, Status, Status Time''' and '''Transporter.'''[[File:CallCenterTransportRequestSearch.png|left|thumb|1000x1000px]]
+Search results show the '''Patient Name''', '''Time, Status, Status Time''' and '''Transporter.'''[[File:CallCenterTransportRequestSearch.png|left|thumb|1000x1000px]]
 |}

@@ Line 7: / Line 7: @@
 | Click '''Work Request''' to go to Work Request window.
 [[File:MenuWorkRequests.png|80x80px]]
 |<big>'''<font size="5">2</font>'''</big>
 |Click the '''Call Center''' icon to open call center window.
@@ Line 17: / Line 17: @@
 |'''New Work Request:''' To create a new work request, click on the '''Work Request''' bar.
 [[File:CallCenterHome-NewWorkRequest.png|1000x1000px]]
 The '''Work Request''' window will open with required fields in Red.
 |- style="vertical-align:top;"
 |<big>'''<font size="5">4</font>'''</big>
 |Select a '''Service Type, Problem, Request Date''' and '''Building'''. Enter other fields as desired. Press the '''Save''' icon when done.[[File:CallCenter-NewWorkRequest.png|left|756x756px]]
 |- style="vertical-align:top;"
 |<big>'''<font size="5">5</font>'''</big>
@@ Line 33: / Line 34: @@
 | Click '''Work Request''' to go to Work Request window.
 [[File:MenuWorkRequests.png|80x80px]]
 |<big>'''<font size="5">2</font>'''</big>
 |Click the '''Call Center''' icon to open call center window.
@@ Line 45: / Line 46: @@
 The '''Work Request''' window will open with required fields in Red.
 |- style="vertical-align:top;"
 |<big>'''<font size="5">4</font>'''</big>
@@ Line 76: / Line 78: @@
 |Select a '''Service Type, Problem, Request Date''' and '''Building'''. Enter other fields as desired.
 [[File:TransportRequestWindowwithDropdowns.png|961x961px]]
-|-
+|- style="vertical-align:top;"
 |<big>'''<font size="5">5</font>'''</big>
 |Depending on the Transport Type selected, different Fields will appear. Some fields will be required.

@@ Line 42: / Line 42: @@
 |<big>'''<font size="5">3</font>'''</big>
 |'''New Work Request:''' To create a new work request, click on the '''Work Request''' bar.
-[[File:CallCenterHome-NewWorkRequest.png|1000x1000px]]
+[[File:CallCenterHome-NewBedCleaningRequest.png|1000x1000px]]
 The '''Work Request''' window will open with required fields in Red.
 |- style="vertical-align:top;"
 |<big>'''<font size="5">4</font>'''</big>
-|Select a '''Service Type, Problem, Request Date''' and '''Building'''. Enter other fields as desired. Press the '''Save''' icon when done.[[File:allCenterHome-NewTBedCleaningRequest.png|left|756x756px]]
+|Select a '''Campus, Location (number)''' and '''Priority'''. Enter other fields as desired. Press the '''Save''' icon when done.
 |- style="vertical-align:top;"
 |<big>'''<font size="5">5</font>'''</big>
@@ Line 68: / Line 69: @@
 |<big>'''<font size="5">3</font>'''</big>
 |'''New Work Request:''' To create a new work request, click on the '''Work Request''' bar.
-[[File:CallCenterHome-NewWorkRequest.png|1000x1000px]]
+[[File:CallCenterHome-NewTransportRequest.png|1000x1000px]]
 The '''Work Request''' window will open with required fields in Red.
 |- style="vertical-align:top;"
 |<big>'''<font size="5">4</font>'''</big>
-|Select a '''Service Type, Problem, Request Date''' and '''Building'''. Enter other fields as desired. Press the '''Save''' icon when done.[[File:CallCenterHome-NewTransportRequest.png|left|756x756px]]
+|Select a '''Service Type, Problem, Request Date''' and '''Building'''. Enter other fields as desired.
 |- style="vertical-align:top;"
-|<big>'''<font size="5">5</font>'''</big>
+|<big>'''<font size="5">6</font>'''</big>
-|The Work Request confirmation popup will appear.[[File:WorkRequestCreatedPopup.png|left|355x355px]]
+|Press the '''Save''' icon when done.
 |}

@@ Line 26: / Line 26: @@
 |The Work Request confirmation popup will appear.[[File:WorkRequestCreatedPopup.png|left|355x355px]]
 |}
 == Using Call Center to Search Requests ==

@@ Line 2: / Line 2: @@
 == Using Call Center to Create New Requests ==
 {| class="wikitable"
 |<big>'''<font size="5">1</font>'''</big>

@@ Line 1: / Line 1: @@
-Search for an open Request''', Bed Cleaning or Transport.'''
+Use the call center page to quickly create new requests, or search for an open '''Work Request, Bed Cleaning or Transport.'''
-== Call Center ==
+== Using Call Center to Create New Requests ==
 {| class="wikitable"
 |<big>'''<font size="5">1</font>'''</big>
 | Click '''Work Request''' to go to Work Request window.
-[[File:MenuWorkRequests.png|left|thumb|120x120px]]<br>
+[[File:MenuWorkRequests.png|120x120px]]<br>
 |-
 |<big>'''<font size="5">2</font>'''</big>
 |Click '''Call Center''' icon to open call center window.
-[[File:CallCenter.png|none|thumb|48x48px]]
+[[File:CallCenter.png|48x48px]]
 Searches can be made for any known bit of information that is attached to a request, such as
@@ Line 15: / Line 15: @@
 * Patient Name
 * Room Number
-* Building<br>
+* Building
 |-
 |<big>'''<font size="5">3</font>'''</big>