Work Functional Area

Description

This functional area contains all of the information and actions necessary to manage work orders for your facility. From this area, you may create new work orders, update status on existing work orders, and complete the work order when done. You will also find the appropriate actions for scheduling and generating work orders.

Daily Use

These screens will be used in scenarios such as:

A call comes into the call center

1. Log into ISIS if you are not already logged in
2. Click on the Work Functional Area
3. Click on Add
4. Gather information from the caller and enter it into the work request
5. Click Save
6. Give the caller the work request number as shown on the screen

An Aramark staff identifies an item to be corrected

1. Log into ISIS if you are not already logged in
2. Click on the Work Functional Area
3. Click on Add
4. Enter the information into the work request
5. Make sure that you check "self identified". This is important to identifying work requests that were created without customer interaction
6. Click Save

Screen

Metrics

Work Request Assignment - show the employees with the highest number of assigned work requests in the last 30 days

PM LS Completion % - the percent of Preventive Maintenance Life Safety work requests completed last month

PM Non LS Completion % - the percent of Non Life Safety Preventive Maintenance work requests completed last month

List Display

Your top 5 open work orders will be displayed sorted with the most recent on top. The list shows the following fields:

Work Order Number	The date and type of the work order
@ - The location of the work	Priority - The Priority of the work order
Desc- The description of the work order	Status - The current, most recent status of the work
Asset - If an Asset is attached, the asset number and common name will show here	Employee - The Employee in Charge

The icons indicate the current status:

	Open		In Progress
	Completed		Cancelled

Quick Actions

The quick actions available are:

	Edit - Brings up the full details of the work order on a new page and allows you to edit any and all fields of the work order.
	Assign - assign an employee to a work order or change the assigned employee
	Update Status - Update the status of a work order. This is how you will record work that an employee does on a work order each day, including completing the work order when done.
	Preview - Shows a print preview of the work order that can then be printed and handed to an employee

Filtering

Finding work requests can be done in a handful of ways. First, there are 6 quick searches provided as shown. These include:

All Open - Shows all open (not completed and not cancelled) work requests in the system Open Corrective - Shows the same as All Open but limited to corrective work requests Open Preventive - Shows the same as All Open but limited to preventive work requests Urgent - Show all open work requests that have been marked as Urgent priority My Assignments - Shows all work requests that are assigned to the user that is currently logged in Unassigned - Shows all work requests that have not yet been assigned for work

Campus - If you have multiple campuses available to you this will allow you to select a specific one. If you only have one campus available, you will not see this option Request Date (From/To) - Specifies the request data range to view. See Date Range Filtering for more information Building - Allows you to select a specific building to view. Note: This is only available once you have selected a campus or if you only have security rights to one campus Employee - Selects the Employee in Charge of the work request Work Request Type - Selects a specific type to view Status - Selects a specific work order status to view Link Group - Selects only work orders that have an Asset assigned from a specific Link Group

Other Actions

	Add - add a work request
	Generate - generate the monthly preventive work requests that need done based on Asset maintenance text
	Mass Update - quickly change a large set of work requests to new data
	Delete - delete a work request from the system. Note: This cannot be undone

Related Areas

• Assets
• Employees
• List of available Work Request Reports