Difference between revisions of "Call Center"
From MyFacilityFitPro_Wiki
(Created page with "== Call Center == {| class="wikitable" |<big>'''<font size="5">1</font>'''</big> | Click '''Work Request''' to go to Work Request window.<br> |- |<big>'''<font size="5">2</fo...") |
(→Call Center) (Tag: VisualEditor) |
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| + | Search for an open Request''', Bed Cleaning or Transport.''' | ||
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== Call Center == | == Call Center == | ||
{| class="wikitable" | {| class="wikitable" | ||
|<big>'''<font size="5">1</font>'''</big> | |<big>'''<font size="5">1</font>'''</big> | ||
| − | | Click '''Work Request''' to go to Work Request window.<br> | + | | Click '''Work Request''' to go to Work Request window. |
| + | [[File:MenuWorkRequests.png|left|thumb|120x120px]]<br> | ||
|- | |- | ||
|<big>'''<font size="5">2</font>'''</big> | |<big>'''<font size="5">2</font>'''</big> | ||
| − | |Click '''Call Center''' icon to open call center window.<br> | + | |Click '''Call Center''' icon to open call center window. |
| + | [[File:CallCenter.png|none|thumb|48x48px]] | ||
| + | |||
| + | Searches can be made for any known bit of information that is attached to a request, such as | ||
| + | * Work Request Number | ||
| + | * Patient Name | ||
| + | * Room Number | ||
| + | * Building<br> | ||
|- | |- | ||
|<big>'''<font size="5">3</font>'''</big> | |<big>'''<font size="5">3</font>'''</big> | ||
| − | | | + | |'''Work Request Search:''' To search for a specific work request, type a Work Request number into the search field . |
[[File:CallCenterHome.png|left|thumb|1000x1000px]] | [[File:CallCenterHome.png|left|thumb|1000x1000px]] | ||
|- | |- | ||
|<big>'''<font size="5">4</font>'''</big> | |<big>'''<font size="5">4</font>'''</big> | ||
|If the request if found, the result will be shown in the Search Results area. | |If the request if found, the result will be shown in the Search Results area. | ||
| + | Results show the '''Space Description, Request Time, Cleaning Status''' and '''Description.''' | ||
[[File:WorkRequest-CallCenterSearch.png|left|thumb|1000x1000px]] | [[File:WorkRequest-CallCenterSearch.png|left|thumb|1000x1000px]] | ||
|- | |- | ||
|<big>'''<font size="5">5</font>'''</big> | |<big>'''<font size="5">5</font>'''</big> | ||
| − | |To search a bed request, enter a room number, or the name of the person | + | |'''Bed Cleaning Request Search:''' To search for a bed cleaning request, enter a room number, or the name of the person. |
| + | Results show the '''Space Description, Request Time, Cleaning Status''' and '''Last Changed.'''[[File:CallCenterBedCleaningSearch.png|left|thumb|999x999px]] | ||
|- | |- | ||
|<big>'''<font size="5">6</font>'''</big> | |<big>'''<font size="5">6</font>'''</big> | ||
| − | | | + | |'''Transport Request Search:''' To search for a Transport Request, enter a '''Patient Name''' into the search field. |
| − | + | ||
| − | + | Results show the '''Patient Name''', '''Time, Status, Status Time''' and '''Transporter.'''[[File:CallCenterTransportRequestSearch.png|left|thumb|1000x1000px]] | |
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|} | |} | ||
Revision as of 08:06, 14 April 2016
Search for an open Request, Bed Cleaning or Transport.
Call Center
| 1 | Click Work Request to go to Work Request window.
|
| 2 | Click Call Center icon to open call center window.
Searches can be made for any known bit of information that is attached to a request, such as
|
| 3 | Work Request Search: To search for a specific work request, type a Work Request number into the search field . |
| 4 | If the request if found, the result will be shown in the Search Results area.
Results show the Space Description, Request Time, Cleaning Status and Description. |
| 5 | Bed Cleaning Request Search: To search for a bed cleaning request, enter a room number, or the name of the person. Results show the Space Description, Request Time, Cleaning Status and Last Changed. |
| 6 | Transport Request Search: To search for a Transport Request, enter a Patient Name into the search field. Results show the Patient Name, Time, Status, Status Time and Transporter. |
