Difference between revisions of "Call Center"
From MyFacilityFitPro_Wiki
(→Call Center) (Tag: VisualEditor) |
(→Call Center) (Tag: VisualEditor) |
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| Line 1: | Line 1: | ||
| − | + | Use the call center page to quickly create new requests, or search for an open '''Work Request, Bed Cleaning or Transport.''' | |
| − | == Call Center == | + | == Using Call Center to Create New Requests == |
{| class="wikitable" | {| class="wikitable" | ||
|<big>'''<font size="5">1</font>'''</big> | |<big>'''<font size="5">1</font>'''</big> | ||
| Click '''Work Request''' to go to Work Request window. | | Click '''Work Request''' to go to Work Request window. | ||
| − | [[File:MenuWorkRequests.png | + | [[File:MenuWorkRequests.png|120x120px]]<br> |
|- | |- | ||
|<big>'''<font size="5">2</font>'''</big> | |<big>'''<font size="5">2</font>'''</big> | ||
| − | |Click '''Call Center''' icon to open call center window. | + | |Click '''Call Center''' icon to open call center window. |
| − | [[File:CallCenter.png | + | [[File:CallCenter.png|48x48px]] |
Searches can be made for any known bit of information that is attached to a request, such as | Searches can be made for any known bit of information that is attached to a request, such as | ||
| Line 15: | Line 15: | ||
* Patient Name | * Patient Name | ||
* Room Number | * Room Number | ||
| − | * Building | + | * Building |
|- | |- | ||
|<big>'''<font size="5">3</font>'''</big> | |<big>'''<font size="5">3</font>'''</big> | ||
Revision as of 11:54, 14 April 2016
Use the call center page to quickly create new requests, or search for an open Work Request, Bed Cleaning or Transport.
Using Call Center to Create New Requests
| 1 | Click Work Request to go to Work Request window.
|
| 2 | Click Call Center icon to open call center window.
Searches can be made for any known bit of information that is attached to a request, such as
|
| 3 | Work Request Search: To search for a specific work request, type a Work Request number into the search field . |
| 4 | If the request if found, the result will be shown in the Search Results area.
Results show the Space Description, Request Time, Cleaning Status and Description. |
| 5 | Bed Cleaning Request Search: To search for a bed cleaning request, enter a room number, or the name of the person. Results show the Space Description, Request Time, Cleaning Status and Last Changed. |
| 6 | Transport Request Search: To search for a Transport Request, enter a Patient Name into the search field. Results show the Patient Name, Time, Status, Status Time and Transporter. |
