Difference between revisions of "Call Center"
From MyFacilityFitPro_Wiki
(→Call Center) (Tag: VisualEditor) |
|||
| Line 2: | Line 2: | ||
== Using Call Center to Create New Requests == | == Using Call Center to Create New Requests == | ||
| + | {| class="wikitable" | ||
| + | |<big>'''<font size="5">1</font>'''</big> | ||
| + | | Click '''Work Request''' to go to Work Request window. | ||
| + | [[File:MenuWorkRequests.png|120x120px]]<br> | ||
| + | |- | ||
| + | |<big>'''<font size="5">2</font>'''</big> | ||
| + | |Click '''Call Center''' icon to open call center window. | ||
| + | [[File:CallCenter.png|48x48px]] | ||
| + | |||
| + | Searches can be made for any known bit of information that is attached to a request, such as | ||
| + | * Work Request Number | ||
| + | * Patient Name | ||
| + | * Room Number | ||
| + | * Building | ||
| + | |- | ||
| + | |<big>'''<font size="5">3</font>'''</big> | ||
| + | |'''Work Request Search:''' To search for a specific work request, type a Work Request number into the search field . | ||
| + | [[File:CallCenterHome.png|left|thumb|1000x1000px]] | ||
| + | |- | ||
| + | |<big>'''<font size="5">4</font>'''</big> | ||
| + | |If the request if found, the result will be shown in the Search Results area. | ||
| + | Results show the '''Space Description, Request Time, Cleaning Status''' and '''Description.''' | ||
| + | [[File:WorkRequest-CallCenterSearch.png|left|thumb|1000x1000px]] | ||
| + | |- | ||
| + | |<big>'''<font size="5">5</font>'''</big> | ||
| + | |'''Bed Cleaning Request Search:''' To search for a bed cleaning request, enter a room number, or the name of the person. | ||
| + | Results show the '''Space Description, Request Time, Cleaning Status''' and '''Last Changed.'''[[File:CallCenterBedCleaningSearch.png|left|thumb|999x999px]] | ||
| + | |- | ||
| + | |<big>'''<font size="5">6</font>'''</big> | ||
| + | |'''Transport Request Search:''' To search for a Transport Request, enter a '''Patient Name''' into the search field. | ||
| + | |||
| + | Results show the '''Patient Name''', '''Time, Status, Status Time''' and '''Transporter.'''[[File:CallCenterTransportRequestSearch.png|left|thumb|1000x1000px]] | ||
| + | |} | ||
| + | |||
| + | == Using Call Center to Search Requests == | ||
{| class="wikitable" | {| class="wikitable" | ||
|<big>'''<font size="5">1</font>'''</big> | |<big>'''<font size="5">1</font>'''</big> | ||
Revision as of 11:54, 14 April 2016
Use the call center page to quickly create new requests, or search for an open Work Request, Bed Cleaning or Transport.
Using Call Center to Create New Requests
| 1 | Click Work Request to go to Work Request window.
|
| 2 | Click Call Center icon to open call center window.
Searches can be made for any known bit of information that is attached to a request, such as
|
| 3 | Work Request Search: To search for a specific work request, type a Work Request number into the search field . |
| 4 | If the request if found, the result will be shown in the Search Results area.
Results show the Space Description, Request Time, Cleaning Status and Description. |
| 5 | Bed Cleaning Request Search: To search for a bed cleaning request, enter a room number, or the name of the person. Results show the Space Description, Request Time, Cleaning Status and Last Changed. |
| 6 | Transport Request Search: To search for a Transport Request, enter a Patient Name into the search field. Results show the Patient Name, Time, Status, Status Time and Transporter. |
Using Call Center to Search Requests
| 1 | Click Work Request to go to Work Request window.
|
| 2 | Click Call Center icon to open call center window.
Searches can be made for any known bit of information that is attached to a request, such as
|
| 3 | Work Request Search: To search for a specific work request, type a Work Request number into the search field . |
| 4 | If the request if found, the result will be shown in the Search Results area.
Results show the Space Description, Request Time, Cleaning Status and Description. |
| 5 | Bed Cleaning Request Search: To search for a bed cleaning request, enter a room number, or the name of the person. Results show the Space Description, Request Time, Cleaning Status and Last Changed. |
| 6 | Transport Request Search: To search for a Transport Request, enter a Patient Name into the search field. Results show the Patient Name, Time, Status, Status Time and Transporter. |
