Difference between revisions of "Call Center"
From MyFacilityFitPro_Wiki
(→Using Call Center to Create New Requests) (Tag: VisualEditor) |
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|<big>'''<font size="5">1</font>'''</big> | |<big>'''<font size="5">1</font>'''</big> | ||
| Click '''Work Request''' to go to Work Request window. | | Click '''Work Request''' to go to Work Request window. | ||
| − | [[File:MenuWorkRequests.png| | + | [[File:MenuWorkRequests.png|80x80px]]<br> |
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|<big>'''<font size="5">2</font>'''</big> | |<big>'''<font size="5">2</font>'''</big> | ||
| − | |Click '''Call Center''' icon to open call center window. | + | |Click the '''Call Center''' icon to open call center window. |
| − | [[File:CallCenter.png|48x48px]] | + | [[File:CallCenter.png|48x48px]] |
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|<big>'''<font size="5">3</font>'''</big> | |<big>'''<font size="5">3</font>'''</big> | ||
| − | |'''Work Request | + | |'''New Work Request:''' To create a new work request, click on the Work Request bar. |
[[File:CallCenterHome.png|left|thumb|1000x1000px]] | [[File:CallCenterHome.png|left|thumb|1000x1000px]] | ||
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|<big>'''<font size="5">1</font>'''</big> | |<big>'''<font size="5">1</font>'''</big> | ||
| Click '''Work Request''' to go to Work Request window. | | Click '''Work Request''' to go to Work Request window. | ||
| − | [[File:MenuWorkRequests.png| | + | [[File:MenuWorkRequests.png|80x80px]]<br> |
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|<big>'''<font size="5">2</font>'''</big> | |<big>'''<font size="5">2</font>'''</big> | ||
Revision as of 11:57, 14 April 2016
Use the call center page to quickly create new requests, or search for an open Work Request, Bed Cleaning or Transport.
Using Call Center to Create New Requests
| 1 | Click Work Request to go to Work Request window.
|
| 2 | Click the Call Center icon to open call center window.
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| 3 | New Work Request: To create a new work request, click on the Work Request bar. |
| 4 | |
| 5 | |
| 6 |
Using Call Center to Search Requests
| 1 | Click Work Request to go to Work Request window.
|
| 2 | Click Call Center icon to open call center window.
Searches can be made for any known bit of information that is attached to a request, such as
|
| 3 | Work Request Search: To search for a specific work request, type a Work Request number into the search field . |
| 4 | If the request if found, the result will be shown in the Search Results area.
Results show the Space Description, Request Time, Cleaning Status and Description. |
| 5 | Bed Cleaning Request Search: To search for a bed cleaning request, enter a room number, or the name of the person. Results show the Space Description, Request Time, Cleaning Status and Last Changed. |
| 6 | Transport Request Search: To search for a Transport Request, enter a Patient Name into the search field. Results show the Patient Name, Time, Status, Status Time and Transporter. |
