Difference between revisions of "Call Center"
From MyFacilityFitPro_Wiki
(→Using Call Center to Create New Requests) (Tag: VisualEditor) |
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== Using Call Center to Create New Requests == | == Using Call Center to Create New Requests == | ||
{| class="wikitable" | {| class="wikitable" | ||
| + | |- style="vertical-align:top;" | ||
|<big>'''<font size="5">1</font>'''</big> | |<big>'''<font size="5">1</font>'''</big> | ||
| Click '''Work Request''' to go to Work Request window. | | Click '''Work Request''' to go to Work Request window. | ||
[[File:MenuWorkRequests.png|80x80px]]<br> | [[File:MenuWorkRequests.png|80x80px]]<br> | ||
| − | |- | + | |- style="vertical-align:top;" |
| + | |||
|<big>'''<font size="5">2</font>'''</big> | |<big>'''<font size="5">2</font>'''</big> | ||
|Click the '''Call Center''' icon to open call center window. | |Click the '''Call Center''' icon to open call center window. | ||
[[File:CallCenter.png|48x48px]] | [[File:CallCenter.png|48x48px]] | ||
| − | |- | + | |- style="vertical-align:top;" |
|<big>'''<font size="5">3</font>'''</big> | |<big>'''<font size="5">3</font>'''</big> | ||
| − | |'''New Work Request:''' To create a new work request, click on the Work Request bar. | + | |'''New Work Request:''' To create a new work request, click on the Work Request bar. The '''work Request''' window will open with required fields in Red. |
[[File:CallCenterHome.png|left|thumb|1000x1000px]] | [[File:CallCenterHome.png|left|thumb|1000x1000px]] | ||
| − | |- | + | |- style="vertical-align:top;" |
|<big>'''<font size="5">4</font>'''</big> | |<big>'''<font size="5">4</font>'''</big> | ||
| − | | | + | |Select a Campus, Service Type, Problem, and Request Date. Enter other fields as desired. |
| − | |- | + | [[File:CallCenterHome.png|left|thumb|1000x1000px]] |
| + | |- style="vertical-align:top;" | ||
|<big>'''<font size="5">5</font>'''</big> | |<big>'''<font size="5">5</font>'''</big> | ||
| − | | | + | |Press the '''Save''' icon. |
| − | |- | + | |- style="vertical-align:top;" |
|<big>'''<font size="5">6</font>'''</big> | |<big>'''<font size="5">6</font>'''</big> | ||
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== Using Call Center to Search Requests == | == Using Call Center to Search Requests == | ||
{| class="wikitable" | {| class="wikitable" | ||
| + | |||
| + | |- style="vertical-align:top;" | ||
|<big>'''<font size="5">1</font>'''</big> | |<big>'''<font size="5">1</font>'''</big> | ||
| Click '''Work Request''' to go to Work Request window. | | Click '''Work Request''' to go to Work Request window. | ||
[[File:MenuWorkRequests.png|80x80px]]<br> | [[File:MenuWorkRequests.png|80x80px]]<br> | ||
| − | |- | + | |
| + | |- style="vertical-align:top;" | ||
|<big>'''<font size="5">2</font>'''</big> | |<big>'''<font size="5">2</font>'''</big> | ||
|Click '''Call Center''' icon to open call center window. | |Click '''Call Center''' icon to open call center window. | ||
| Line 41: | Line 47: | ||
* Room Number | * Room Number | ||
* Building | * Building | ||
| − | |- | + | |
| + | |- style="vertical-align:top;" | ||
|<big>'''<font size="5">3</font>'''</big> | |<big>'''<font size="5">3</font>'''</big> | ||
|'''Work Request Search:''' To search for a specific work request, type a Work Request number into the search field . | |'''Work Request Search:''' To search for a specific work request, type a Work Request number into the search field . | ||
[[File:CallCenterHome.png|left|thumb|1000x1000px]] | [[File:CallCenterHome.png|left|thumb|1000x1000px]] | ||
| − | |- | + | |
| + | |- style="vertical-align:top;" | ||
|<big>'''<font size="5">4</font>'''</big> | |<big>'''<font size="5">4</font>'''</big> | ||
|If the request if found, the result will be shown in the Search Results area. | |If the request if found, the result will be shown in the Search Results area. | ||
Results show the '''Space Description, Request Time, Cleaning Status''' and '''Description.''' | Results show the '''Space Description, Request Time, Cleaning Status''' and '''Description.''' | ||
[[File:WorkRequest-CallCenterSearch.png|left|thumb|1000x1000px]] | [[File:WorkRequest-CallCenterSearch.png|left|thumb|1000x1000px]] | ||
| − | |- | + | |
| + | |- style="vertical-align:top;" | ||
|<big>'''<font size="5">5</font>'''</big> | |<big>'''<font size="5">5</font>'''</big> | ||
|'''Bed Cleaning Request Search:''' To search for a bed cleaning request, enter a room number, or the name of the person. | |'''Bed Cleaning Request Search:''' To search for a bed cleaning request, enter a room number, or the name of the person. | ||
Results show the '''Space Description, Request Time, Cleaning Status''' and '''Last Changed.'''[[File:CallCenterBedCleaningSearch.png|left|thumb|999x999px]] | Results show the '''Space Description, Request Time, Cleaning Status''' and '''Last Changed.'''[[File:CallCenterBedCleaningSearch.png|left|thumb|999x999px]] | ||
| − | |- | + | |
| + | |- style="vertical-align:top;" | ||
|<big>'''<font size="5">6</font>'''</big> | |<big>'''<font size="5">6</font>'''</big> | ||
|'''Transport Request Search:''' To search for a Transport Request, enter a '''Patient Name''' into the search field. | |'''Transport Request Search:''' To search for a Transport Request, enter a '''Patient Name''' into the search field. | ||
Revision as of 12:04, 14 April 2016
Use the call center page to quickly create new requests, or search for an open Work Request, Bed Cleaning or Transport.
Using Call Center to Create New Requests
| 1 | Click Work Request to go to Work Request window.
|
| 2 | Click the Call Center icon to open call center window.
|
| 3 | New Work Request: To create a new work request, click on the Work Request bar. The work Request window will open with required fields in Red. |
| 4 | Select a Campus, Service Type, Problem, and Request Date. Enter other fields as desired. |
| 5 | Press the Save icon. |
| 6 |
Using Call Center to Search Requests
| 1 | Click Work Request to go to Work Request window.
|
| 2 | Click Call Center icon to open call center window.
Searches can be made for any known bit of information that is attached to a request, such as
|
| 3 | Work Request Search: To search for a specific work request, type a Work Request number into the search field . |
| 4 | If the request if found, the result will be shown in the Search Results area.
Results show the Space Description, Request Time, Cleaning Status and Description. |
| 5 | Bed Cleaning Request Search: To search for a bed cleaning request, enter a room number, or the name of the person. Results show the Space Description, Request Time, Cleaning Status and Last Changed. |
| 6 | Transport Request Search: To search for a Transport Request, enter a Patient Name into the search field. Results show the Patient Name, Time, Status, Status Time and Transporter. |
