Call Center

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Revision as of 08:06, 14 April 2016 by Larson-rodger (Talk | contribs) (Call Center)

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Search for an open Request, Bed Cleaning or Transport.

Call Center

1 Click Work Request to go to Work Request window.
MenuWorkRequests.png

2 Click Call Center icon to open call center window.
CallCenter.png

Searches can be made for any known bit of information that is attached to a request, such as

  • Work Request Number
  • Patient Name
  • Room Number
  • Building
3 Work Request Search: To search for a specific work request, type a Work Request number into the search field .
CallCenterHome.png
4 If the request if found, the result will be shown in the Search Results area.

Results show the Space Description, Request Time, Cleaning Status and Description.

WorkRequest-CallCenterSearch.png
5 Bed Cleaning Request Search: To search for a bed cleaning request, enter a room number, or the name of the person. Results show the Space Description, Request Time, Cleaning Status and Last Changed.
CallCenterBedCleaningSearch.png
6 Transport Request Search: To search for a Transport Request, enter a Patient Name into the search field. Results show the Patient Name, Time, Status, Status Time and Transporter.
CallCenterTransportRequestSearch.png