Call Center

Use the call center page to quickly create new requests, or search for an open Work Request, Bed Cleaning or Transport.

Using Call Center to Create New Requests

1	Click Work Request to go to Work Request window.
2	Click the Call Center icon to open call center window.
3	New Work Request: To create a new work request, click on the Work Request bar. The work Request window will open with required fields in Red.
4	Select a Campus, Service Type, Problem, and Request Date. Enter other fields as desired.
5	Press the Save icon.
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Using Call Center to Search Requests

1	Click Work Request to go to Work Request window.
2	Click Call Center icon to open call center window. Searches can be made for any known bit of information that is attached to a request, such as Work Request Number Patient Name Room Number Building
3	Work Request Search: To search for a specific work request, type a Work Request number into the search field .
4	If the request if found, the result will be shown in the Search Results area. Results show the Space Description, Request Time, Cleaning Status and Description.
5	Bed Cleaning Request Search: To search for a bed cleaning request, enter a room number, or the name of the person. Results show the Space Description, Request Time, Cleaning Status and Last Changed.
6	Transport Request Search: To search for a Transport Request, enter a Patient Name into the search field. Results show the Patient Name, Time, Status, Status Time and Transporter.