Call Center

Use the call center page to quickly create new requests, or search for an open Work Request, Bed Cleaning or Transport.

Using Call Center to Create New Work Requests

1	Click Work Request to go to Work Request window.
2	Click the Call Center icon to open call center window.
3	New Work Request: To create a new work request, click on the Work Request bar. The Work Request window will open with required fields in Red.
4	Select a Service Type, Problem, Request Date and Building. Enter other fields as desired. Press the Save icon when done.
5	The Work Request confirmation popup will appear.

Using Call Center to Create New Bed Cleaning Requests

1	Click Work Request to go to Work Request window.
2	Click the Call Center icon to open call center window.
3	New Work Request: To create a new work request, click on the Work Request bar. The Work Request window will open with required fields in Red.
4	Select a Campus, Location (number) and Priority. Enter other fields as desired. Press the Save icon when done.
5	The Work Request confirmation popup will appear.

Using Call Center to Create New Transport Requests

1	Click Work Request to go to Work Request window.
2	Click the Call Center icon to open call center window.
3	New Work Request: To create a new work request, click on the Work Request bar. The Work Request window will open with required fields in Red.
4	Select a Service Type, Problem, Request Date and Building. Enter other fields as desired.
5	Depending on the Transport Type selected, different Fields will appear. Some fields will be required. Example: If Discharge is selected for transport type, new required fields include First and Last Name of Patient Gender From room To Room Needed Time
6	Press the Save icon when done. The Work Request confirmation popup will appear.

Using Call Center to Search Requests

1	Click Work Request to go to Work Request window.
2	Click Call Center icon to open call center window. Searches can be made for any known bit of information that is attached to a request, such as Work Request Number Patient Name Room Number Building
3	Work Request Search: To search for a specific work request, type a Work Request number into the search field .
4	If the request if found, the result will be shown in the Search Results area. Results show the Space Description, Request Time, Cleaning Status and Description.
5	Bed Cleaning Request Search: To search for a bed cleaning request, enter a room number, or the name of the person. Results show the Space Description, Request Time, Cleaning Status and Last Changed.
6	Transport Request Search: To search for a Transport Request, enter a Patient Name into the search field. Results show the Patient Name, Time, Status, Status Time and Transporter.